Ryanair receives half of the complaints against airlines

The low fare airline Ryanair has received half of the general complaints against airlines from the Catalan consumers . From January to April, the Catalan Agency of Consumption (ACC) had to face 700 complaints against airlines, 50% of them against Ryanair. Due to the general rise of complaints, the ACC has initiated a campaign of inspection of journeys contracted via internet. The director of ACC, Jordi Anguera explained that the campaign was initiated due to the fact that the sector of air transportation received the second most complaints last year, only the telephony had to face more. Most of the problems reported by the users were delays and cancellation of flights, problems with luggage and the collection of hidden fees and taxes.