Monday, 6 July 2009

Ryanair receives half of the complaints against airlines

The low fare airline Ryanair has received half of the general complaints against airlines from the Catalan consumers . From January to April, the Catalan Agency of Consumption (ACC) had to face 700 complaints against airlines, 50% of them against Ryanair. Due to the general rise of complaints, the ACC has initiated a campaign of inspection of journeys contracted via internet. The director of ACC, Jordi Anguera explained that the campaign was initiated due to the fact that the sector of air transportation received the second most complaints last year, only the telephony had to face more. Most of the problems reported by the users were delays and cancellation of flights, problems with luggage and the collection of hidden fees and taxes.

13 comments:

Anonymous,  25 July 2009 at 19:50  

If you have complaint about airlines, you may be able to find people that have experienced the same situations on Pissed Consumer. Pissed Consumer is the site that will allow people to communicate about service issues at different industries, including airline industry.

You should be able to post your own complaints on the site.

Raül Rodrix Tarragona, Cataluña 7 January 2010 at 12:52  

People seems to complain for everything: when airlines are faster than they should be they complain for security, when security is the most important even when it makes delays in flies people complain... what then they wish?

That is the society in which we are living unfortunately...

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