In the first quarter of 2009, the number of requests for loans to the Agencia Catalana de Consumo (ACC) has increased up to 42%. In 2008 the number of inquiries had already increased by 51%. Especially the information technology has to face a great amount of complaints, as 43% of last years complaints were in the sector of telephony and internet. Jordi Anguera, director of the ACC claimed yesterday, that 2008 has been a difficult year, as all indicators related to consumption have fallen. He said that people have changed their consumer behaviour and are more aware and demanding.